Shipping policy

VB's Hats & Accessories LLC – Shipping Policy

At VB’s Hats & Accessories LLC, we are committed to delivering high-quality fashion hats and accessories to our customers in a timely and efficient manner. Please review our shipping policy below for details on processing times, shipping rates, and delivery expectations.

1. Processing & Handling Times

  • Orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
  • Orders placed after 3:00 PM (EST) will be processed the following business day.
  • During peak seasons, processing times may be extended; we will notify you of any delays.

2. Shipping Options & Delivery Timeframes

We currently ship to the United States and select international destinations.

Domestic Shipping (U.S.)

Shipping Options & Delivery Estimates

  • Customers will receive an estimated shipping cost and delivery timeframe at checkout based on their location and selected shipping method.
  • Delivery times are estimates and do not include order processing time.
  • Expedited and express shipping options may be available at checkout.
  • International shipping times vary by destination and may be subject to customs delays.

International Shipping

  • We offer international shipping to select countries.
  • International shipping times vary by destination but typically range between 7-21 business days.
  • Customs processing times vary and may cause delays.

Note: Customers are responsible for any customs duties, taxes, or fees imposed by their country.

3. Tracking & Order Updates

  • Once your order has shipped, you will receive a confirmation email with a tracking number.
  • You can track your order using the link provided in your email or through our website.
  • If you do not receive tracking information within 5 business days, please contact us at [customer support email].

4. Shipping Fees & Free Shipping Eligibility

  • Flat-Rate Shipping: Standard shipping rates apply to all orders.
  • Free Shipping: We offer free standard shipping on orders over $50.00 within the U.S. (Before taxes & discounts).

5. Order Issues & Lost Packages

Wrong Address

  • Please ensure your shipping address is correct at checkout.
  • If an incorrect address is provided, we cannot guarantee redelivery and may require additional fees.

Lost or Stolen Packages

  • VB’s Hats & Accessories is not responsible for lost or stolen packages.
  • If your package is marked delivered but you have not received it, please check with your local carrier or neighbors.
  • If your package is lost in transit, contact us, and we will assist you in filing a claim.

6. Delays & Exceptions

VB’s Hats & Accessories LLC is not responsible for delays due to:

  • Carrier delays (e.g., USPS, UPS, FedEx, DHL).
  • Weather conditions, natural disasters, or customs inspections.
  • High-volume holiday seasons.

We appreciate your patience during these times and recommend ordering early to avoid delays.

7. Contact Us

For any questions about your order, shipping, or tracking, contact our customer support team:

📧 Email: [Support Email]

📍 Business Hours: Monday – Friday 8:00 AM – 8:00 PM (CST)